Overview
An insurance brokerage was managing premium quote requests through WhatsApp messages and multiple spreadsheets, resulting in slow turnaround times, manual effort, and a high risk of errors. Generating accurate quotes required staff to evaluate numerous factors, including customer details, vehicle information, insurer guidelines, underwriting rules, and regulatory requirements.
To streamline and scale this process, the brokerage implemented Tilbury’s AI-Powered Insurance Quotation Platform.
Challenges
Solution
Tilbury digitized the entire enquiry-to-quotation workflow, capturing customer and agent requests in a structured and centralized platform.
Using AI and embedded business rules, the system automatically evaluated customer information, vehicle details, underwriting criteria, insurer-specific pricing models, and regulatory requirements. It then generated accurate premium quotations within seconds and delivered them through integrated communication and workflow channels.
The result was a fully automated, scalable, and highly consistent quotation process.
Business Impact
Result
With Tilbury’s AI-Powered Insurance Quotation Platform, the brokerage transformed premium calculation and quote generation into a real-time, intelligent process. The organization improved speed, accuracy, and customer responsiveness while creating a scalable foundation for future growth.
